The Problem with Classic IVR
Interactive Voice Response (IVR) systems were designed to streamline call handling. But let’s be honest: customers hate them. In a world where speed and experience matter, IVR is no longer enough. Every second your customers spend navigating a robotic menu is a second closer to frustration, and churn.
Classic IVR systems force callers through a rigid sequence of menus, often requiring multiple selections before reaching the right department. This creates unnecessary friction and frustration, especially when options are unclear or irrelevant. Instead of solving problems quickly, customers waste time navigating a maze of choices, an experience that feels outdated and impersonal.
Traditional IVR treats every caller the same, offering no personalisation based on customer history, preferences, or intent. This one-size-fits-all approach ignores the growing demand for tailored experiences. On top of that, multilingual support is often limited or poorly implemented, leaving international customers struggling to communicate effectively and feeling undervalued.
IVR systems rely on static, pre-defined scripts and complex configurations that cannot adjust in real time to a caller’s needs. If a customer’s request falls outside the rigid structure, the system fails, forcing escalation to human agents and increasing wait times. This lack of flexibility makes IVR incapable of meeting modern expectations for dynamic, responsive service.
The Solution: AI-Enabled Voice Bots
If you’re still relying on IVR, you’re signalling that your business is stuck in the past. Today’s customers expect instant answers, natural conversations, and personalised experiences, and that’s exactly what AI voice bots deliver.
AI voice bots break free from the limitations of traditional IVR by enabling natural, human-like conversations in multiple languages. Customers can speak as they would to a real person, without navigating endless menus or memorising options. Whether your audience is local or global, the bot understands intent and responds instantly, delivering a seamless experience that feels personal and effortless.
AI voice bots don’t just answer questions, they take action. Powered by modern integrations, they can send SMS confirmations, trigger emails, update records, or even schedule appointments in real time. This capability transforms your voice bot into a true digital assistant, streamlining workflows and delivering instant results for both your customers and your team.
Our voice bots go beyond basic automation by connecting directly to your corporate directory, CRM or business applications. This integration allows them to access customer data, purchase history, and preferences, ensuring every interaction is relevant and personalised. From recognising returning customers to offering tailored solutions, these bots turn routine calls into meaningful engagements that strengthen loyalty.
Voice bots as a service
From deployment to ongoing optimisation, we take care of everything, so you don’t have to.
Never spoken to an AI bot before? Try ours in any language: +32 260 10 356.
24/7 guard service from €100/month
Automatically handle calls outside business hours. Our voice bot intelligently detects emergencies or urgent situations, instantly forwards them to the appropriate on-duty staff, or takes messages and callback requests, ensuring nothing critical is missed.
Automated phone operator from €150/month
Detect the caller’s intent or recognise the name of an employee mentioned, and seamlessly transfer the call to the right person. From best-effort recognition to custom-trained speech models, we ensure smooth and accurate call routing.
Advanced FAQbot or voice agent from €200/month
Streamline routine communications by automating standardised phone calls such as customer surveys, or issue ticket registration, saving time and improving consistency. Complement your web forms with voice forms for a complete omnichannel experience.
Prices excluding VAT and setup costs
Building your custom voice bot solution
From network connection to intelligent call handling, fully integrated into your business ecosystem.
01
Connect to Your Telephony Network
Whether you’re using a public operator or a private PBX system, the first step is to link your voice bot to your telephony infrastructure.
02
Train the Bot to Handle Calls
Using a combination of scripted flows and AI-powered understanding, the bot is trained to recognize caller intent, respond naturally, and guide conversations effectively.
03
Integrate with your applications
Connect your voice bot to CRM systems, ticketing platforms, calendars, or internal databases to automate tasks and personalize responses.